Privacy Policy – jilie Casino Data Protection Commitment

1. Introduction and Scope

1.1 Policy Overview. This Privacy Policy applies to all personal information collected by jilie Casino through our website, mobile applications, customer support channels, and any other platforms or services we operate (collectively, "the Platform"). This policy covers data collection, processing, storage, disclosure, and protection practices in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable regulations issued by the National Privacy Commission.

1.2 Data Controller. jilie Casino acts as the data controller for all personal information collected through the Platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

1.3 Consent. By creating an account, accessing our services, or providing personal information to jilie Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. You may withdraw your consent at any time, subject to legal and contractual obligations.

1.4 Updates to Policy. We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through the Platform or via email. Your continued use of jilie Casino services following such updates constitutes acceptance of the revised policy.

2. Information We Collect

2.1 Account Registration Information. When you create a jilie Casino account, we collect personal information necessary for account creation, verification, and compliance with regulatory requirements. This includes:

• Full legal name as it appears on government-issued identification
• Date of birth to verify age eligibility (minimum 21 years)
• Valid email address for account communications
• Mobile phone number for account verification and security
• Residential address including city, province, and postal code
• Government-issued identification number (e.g., driver's license, passport, national ID)
• Username and secure password of your choosing

2.2 Identity Verification Documents. To comply with PAGCOR regulations and prevent fraud, money laundering, and underage gambling, we require submission of identity verification documents including:

• Clear copy or photograph of government-issued photo identification
• Proof of address documents dated within the last three (3) months
• Selfie photographs holding identification for enhanced verification
• Additional documentation as required for compliance purposes

2.3 Financial and Transaction Information. To process deposits, withdrawals, and gaming transactions, we collect and maintain records of:

• Payment method information (GCash number, Maya account, bank account details)
• Transaction history including deposits, withdrawals, and amounts
• Gaming activity and bet history across all platform offerings
• Bonus claims, wagering progress, and promotional participation
• Account balance and financial transaction timestamps

2.4 Technical and Device Information. When you access jilie Casino, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Login timestamps and session duration
• Cookies and similar tracking technologies data
• Referring URLs and navigation patterns on the Platform

2.5 Communications and Support. When you contact customer support or communicate with jilie Casino, we collect and retain:

• Content of your messages, inquiries, and complaints
• Chat transcripts and email correspondence
• Phone call recordings for quality assurance and training purposes
• Feedback, surveys, and player satisfaction responses

2.6 Marketing Preferences. We collect information about your communication preferences, including consent to receive promotional emails, SMS messages, push notifications, and other marketing materials from jilie Casino.

3. How We Use Your Information

3.1 Account Management and Service Delivery. We use your personal information to create and maintain your jilie Casino account, authenticate your identity, process gaming transactions, maintain account security, provide customer support, and deliver the gaming services you request.

3.2 Regulatory Compliance and Legal Obligations. jilie Casino collects and processes personal data to comply with PAGCOR licensing requirements, anti-money laundering regulations, age verification mandates, responsible gaming obligations, financial reporting requirements, and other applicable Philippine laws and regulations.

3.3 Fraud Prevention and Security. We use your information to detect and prevent fraudulent activity, unauthorized account access, bonus abuse, collusion, and other violations of our Terms and Conditions. This includes analyzing betting patterns, monitoring multiple accounts, and implementing security measures to protect both players and the integrity of our platform.

3.4 Payment Processing. Your financial information is used to process deposits and withdrawals through GCash, Maya, bank transfers, and other approved payment methods. We verify transaction authenticity, prevent duplicate payments, and maintain accurate financial records for accounting and auditing purposes.

3.5 Platform Improvement and Personalization. We analyze player behavior, game preferences, and usage patterns to improve our platform, develop new features, optimize user experience, personalize game recommendations, and enhance overall service quality. This analysis helps us understand what Filipino players enjoy and expect from jilie Casino.

3.6 Marketing and Promotions. With your consent, we use your contact information to send promotional offers, bonus notifications, tournament announcements, and other marketing communications. You may opt out of marketing messages at any time through your account settings or by following unsubscribe instructions in each message.

3.7 Customer Support. We use your information to respond to inquiries, resolve disputes, address technical issues, provide account assistance, and ensure satisfactory customer service experiences. Support interactions may be recorded for quality assurance and training purposes.

3.8 Responsible Gaming. Your gaming activity is monitored to identify patterns that may indicate problem gambling. We use this information to implement responsible gaming tools, enforce deposit limits, facilitate self-exclusion requests, and provide support resources when needed.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers. jilie Casino shares personal information with carefully selected third-party service providers who assist in operating our platform, including:

• Payment processors (GCash, Maya, banking partners) for transaction processing
• Identity verification services for KYC compliance
• Game providers for delivering casino games and slots
• Cloud hosting providers for data storage and platform infrastructure
• Customer support platforms for managing player inquiries
• Marketing and analytics services for promotional campaigns

These service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes consistent with this Privacy Policy.

4.2 Regulatory and Law Enforcement. We may disclose personal information to PAGCOR, other regulatory authorities, law enforcement agencies, or government bodies when required by law, legal process, court order, or regulatory investigation. This includes compliance with anti-money laundering reporting obligations and cooperation with fraud investigations.

4.3 Business Transfers. In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

4.4 Consent-Based Sharing. We may share your information with third parties when you have provided explicit consent for such sharing, such as participation in joint promotions or integration with third-party services you choose to connect.

4.5 Aggregated and Anonymized Data. We may share aggregated, anonymized, or de-identified information that does not personally identify you for research, analytics, marketing, or other business purposes. This data cannot be used to identify individual players.

4.6 No Sale of Personal Data. jilie Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to provide, improve, and protect our services as described in this Privacy Policy.

5. Data Security and Protection

5.1 Security Measures. jilie Casino implements comprehensive technical, organizational, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmission between your device and our servers
• Secure data centers with restricted physical access and 24/7 monitoring
• Firewalls and intrusion detection systems to prevent unauthorized network access
• Regular security audits and vulnerability assessments by independent experts
• Employee training on data protection and confidentiality obligations
• Access controls ensuring only authorized personnel can access personal data
• Encrypted storage of sensitive information including passwords and financial data

5.2 Data Retention. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your active account and for a period thereafter as required by PAGCOR regulations and Philippine law, typically seven (7) years from account closure for financial and gaming records.

5.3 Data Breach Notification. In the unlikely event of a data breach that compromises your personal information, jilie Casino will notify affected players and the National Privacy Commission in accordance with the Data Privacy Act of 2012, providing details of the breach, potential risks, and measures being taken to address the situation.

5.4 International Data Transfers. Some of our service providers and technology partners may be located outside the Philippines. When personal information is transferred internationally, we ensure adequate safeguards are in place through contractual obligations, standard data protection clauses, or other legally approved mechanisms to protect your information in accordance with Philippine data protection standards.

6. Your Privacy Rights

6.1 Right to Access. You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a commonly used format within a reasonable timeframe, typically thirty (30) days of your request.

6.2 Right to Rectification. If your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update most account information directly through your jilie Casino account settings, or contact customer support for assistance.

6.3 Right to Erasure. You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance, dispute resolution, and fraud prevention. Account closure requests will result in deletion of non-essential data after applicable retention periods expire.

6.4 Right to Restriction. You have the right to request restriction of processing your personal data in certain circumstances, such as when contesting accuracy of the data or when processing is unlawful but you prefer restriction over deletion.

6.5 Right to Data Portability. You may request a copy of your personal data in a structured, machine-readable format, or request direct transfer to another service provider where technically feasible.

6.6 Right to Object. You have the right to object to processing of your personal information for direct marketing purposes at any time. You may opt out of promotional communications through account settings or unsubscribe links in marketing messages.

6.7 Right to Withdraw Consent. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal but may impact our ability to provide certain services.

6.8 Right to Lodge Complaint. If you believe your privacy rights have been violated or you are unsatisfied with how we handle your personal information, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking Technologies

7.1 Cookie Usage. jilie Casino uses cookies and similar tracking technologies to enhance user experience, remember preferences, authenticate sessions, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and maintain session state.

7.2 Types of Cookies. We use several types of cookies including:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core platform functionality, account authentication, and security	Session / Persistent
Performance Cookies	Collect analytics data about platform usage and user behavior	Up to 2 years
Functional Cookies	Remember preferences, language settings, and personalization	Up to 1 year
Marketing Cookies	Track promotional campaign effectiveness and deliver targeted offers	Up to 1 year

7.3 Cookie Management. You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features or services.

7.4 Third-Party Cookies. Some cookies on the jilie Casino platform are set by third-party service providers such as analytics platforms and payment processors. These third parties have their own privacy policies governing their use of cookies and tracking technologies.

8. Children's Privacy

8.1 Age Restriction. jilie Casino services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect, use, or maintain personal information from individuals under the legal gambling age in the Philippines.

8.2 Parental Responsibility. If you are a parent or guardian and believe your child has provided personal information to jilie Casino, please contact us immediately. We will investigate and delete any such information from our systems.

8.3 Age Verification. We implement age verification procedures including identity document verification to prevent underage access. Any account found to belong to an individual under 21 years of age will be immediately closed and any funds forfeited in accordance with our Terms and Conditions and Philippine gaming regulations.

9. Contact Information and Requests

9.1 Privacy Inquiries. For questions about this Privacy Policy, our data practices, or to exercise your privacy rights, contact jilie Casino through the following channels:

• Customer Support: Available 24/7 via live chat on the Platform
• Privacy Officer: Submit requests through your account settings or customer support
• Written Correspondence: Address inquiries to the contact details provided on the Platform

9.2 Response Timeframe. We endeavor to respond to privacy-related requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will notify you of the delay and provide an estimated completion date.

9.3 Identity Verification. To protect your privacy, we may require verification of your identity before processing requests to access, modify, or delete personal information. This verification helps prevent unauthorized access to your data.

Last Updated: This Privacy Policy was last updated in 2026. We encourage you to review this policy periodically to stay informed about how we protect your personal information.